IT Consulting Services

Our skilled set of support teams are certified professional who provide consistent support and maintenance for premium brands like Juniper, Cisco, Avaya, Microsoft, Hewlett Packard, and Networks. Tycoon often receives requests for a comprehensive maintenance contracts from clients who want their critical networks (both hardware and software) to be supported by the company.

These maintenance contracts vary from being the traditional warranty support, to maintenance during office hours, to providing round the clock critical supports. Providing technical support and maintenance for both hardware and software is critical to keep one’s systems running.

We have an extensive portfolio of maintenance, tech support and warranty services that are designed specifically to safeguard your IT environment during its warranty and post-warranty time periods. If you would like to step-up your service for machines that are in-warranty or extend the post-warranty tech support coverage, we can help you with provision of experienced professionals, an extensive parts network, and flexible service level options that would match your distinct business requirements

With an increasing cost pressure to manage dynamic, multi-protocol, and multi-partner networks, network operators are turning to Managed Services. Most corporate departments have been going with the motto of “Do More with Less”, and given the recent economic crisis, this motto is best experienced with the IT and other internal services departments.

Hence, management teams of various companies have started outsourcing to capable organisations enabling them to pay more attention to their core business. It also gives them space to switch their expenditure from a variable to a fixed cost base and provides access to distinct set of technical skills.

The older version of a ‘reactive’ service delivery models have been rendered ineffective in matching consistent up-time for clients. Companies are seeking a proactive way of handling their IT system availability, budget and services

Tycoon has a state-of the art network operating centre, based in our main office in Sharjah, through which we deliver managed services to our clients. Customers who access our managed services can

• Reduce operating expenses by up to 25% or more/li>
• Accelerate their time to revenue by a factor of 3 months through new applications and services
• Cut the need to invest for operations skills to manage new technologies
• Focus on the end user’s overall service experience and other core competencies

Through our Managed Services, our customers get

• 24x7 network surveillance
• Performance monitoring
• Trouble ticket management
• Event management
• Guaranteed service levels (service assurance)

With our Managed Services, one can identify network problems before they can hamper business functions or productivity, and proceed to resolve issues either remotely or by dispatching technicians to the site. We provide our services in a secure environment, staffed by certified system administrators and network engineers who use the latest network monitoring tools

In the modern world, IT infrastructure plays base for a majority of fundamental business processes. Yet, many companies are far behind when it comes to implementing security measures against any potential issues that can crop up and cause major disruptions.

Remote monitoring services will alert you to any problems that may occur, thus eliminating the sudden failure of key business applications. Our team of Microsoft specialists, whose skills in design, support and implementation are unparalleled in the UAE, will help you with a customized solution for your distinct business needs. We also have on deck a 24x7 service level agreement, backed by our round-the-clock services.

Cloud computing – a word that has managed to rake up a lot of buzz in the IT industry. As is normal with any new concept, cloud computing is shrouded in confusion, misconceptions and mystery, thus making it difficult to integrate with your business.

Cloud computing, to put it simply, is a pool of software and hardware resources that are shared and provided for implementation in a dynamic and/or on-demand fashion, in such a way that the end-user gets complete transparency of the underlining hardware and software. This broad definition can stretch to cover many service offerings that could be classified under Cloud Computing. Traditional colocation providers that offer fully hosted VMware server infrastructure to LINUX grid server implementations offering dedicated LAMP stack resources to companies like Amazon who offer Xen server infrastructure with an on-demand NIX and Windows based virtual instances can be taken as an example.

Cloud Computing has unique capabilities that are useful in achieving specific IT initiatives effectively, much more than a traditionally managed infrastructure can offer.

• Cost-effectiveness:Cost-Effectiveness: It is often unable to accurately determine the size and scope of the infrastructure requirements of companies, since some needs can vary in unpredictable ways. Here, cloud computing can be cost-effective through lower start-up costs and the computing resources that are available on demand. In other words, you pay for only what you use.
• Flexibility: Often companies have technology requirements that change constantly, and more often than not, these changes are unpredictable and require continual decommissioning, implementation and re-deployment of IT systems and infrastructure. With Cloud Computing, companies can proactively react to the changing technologies, thus increasing efficiency significantly in terms of product budget and technical personnel.
• Scalability: Many core applications and services that are employed by companies demand high computing power. Cloud Computing offers access to extremely high capacity computing infrastructure that may not be available via traditional implementations as budget, facilities and in-house expertise may be lacking. Some of the common scenarios where Cloud Computing currently delivers are follows:
• • Replacement of web hosting, managed data centres and colocation facilities, and other traditional IT infrastructure hosting: Cloud Computing solution offerings hold low entry cost and are often capable of scaling up or down in a granular way, crediting cost only for used resources. This approach results in a higher margin of cost savings.
• Disaster Recovery infrastructure: This system enables tremendous cost savings since there is little-to-no cost for unused resources. Since most DR environments are utilized sparingly, businesses can reach a ‘hot’ DR infrastructure with minimal cost.
• Test and Development environments: Some organisations are unable to procure infrastructure due to low affordability. Cloud Computing provides low entry cist, flexibility of resource allocation and faster setup times.
• Content Delivery:Cloud Computing platforms can also be integrated with content delivery platforms, which can result in a cost-efficient and high performance of content delivery, like software, media files, and other data sets

Tycoon can help you understand Cloud Computing Solutions and promote effective application to deliver real-world solutions to your business. Our consulting services also include:

Requirement-based analysis of your IT initiatives to check where Cloud Computing can be leveraged appropriately.

Identifying and assessing Cloud Computing service offerings to understand and implement the best solution for your business requirements.

Designing, implementing and integrating technical solutions that employ Cloud Computing technology in an effective manner, and future-proofs your systems and infrastructure.

Monitoring and managing solutions based on Cloud Computing technology.

Tycoon’s project management team is highly proficient in handling every aspect of implementation, from conduction installations in a head office of 20 users to integrating complex IT infrastructure projects, and ensures that the project is delivered within budget and on time. We provide a representative to every customer, and the representative will be a single point of contact during project implementation. This is to make sure that all issues and solutions can be dealt with swiftly and efficiently

What Are Leasing Services?

Leasing helps your organization to run efficiently and expand with the latest software and equipment, at a manageable cost that is flexible according to the growth technology. When leasing is combined with technologies like virtualization that are cost saving in itself, the ROI can be instantaneous.

Flexibility + Savings = Leasing

Tycoon provides leasing on total solutions, and not just products. This includes hardware from different vendors, warranties and different software. Applications are approved swiftly with minimal paperwork.

Defense against Advancing Technology

With leasing, you can stay ahead of technological advances and step up on top of your rivals. During the lease term, you also get the option to upgrade or add on to iut, and at the close of your lease period, you can choose to purchase or return the equipment.

Predictive Monthly Payments

With leasing, you can pay over time, rather than handing over a big amount of cash up front. You can tailor the lease payments according to your revenue flow or budget levels.

Decreased Up-Front Cost

Upfront costs can be reduced considerably through leasing, thus allowing you to gain assets that you need without restricting the cash flow. It safeguards your existing credit lines as well as your working capital, thereby freeing up the cash for other operations expenses.

Adaptable Pay Structures

With leasing, you gain a flexibilitynot present through purchasing. You get complete financing with no down payment. You can also opt for payment composition that match cash flow or business cycles, and can avail a range of end-of-lease options

Ability to Bundle Costs

You can use Leasing to finance software, hardware, and other services all within one transaction. This one-stop shopping is convenient enough to offer you an immediate and affordable way to achieve your business requirements.

Getting Started with Leasing Services

This is our methodology:

• An initial assessment to understand your requirements, goal and budget
• A review of your existing environment and defining your project needs
• Detailed evaluations of vendors, recommendations, designs and proof of concept
• Procurement, configuration and delivery of final solution
• Continual product lifecycle support