Services

Our support teams consist of professionals who are regularly certified to provide support and maintenance for key brands including Juniper, Cisco, Avaya, Microsoft, Hewlett Packard, and Networks. Many of our clients request comprehensive maintenance contracts with Tycoon to ensure that their critical networks (hardware or software) are supported. These contracts range from traditional warranty support, to maintenance during office hours, to 24X7 critical supports.

Hardware and software technical support and maintenance is critical to keep your systems running.

Our comprehensive portfolio of tech support, maintenance and warranty services are designed to protect your IT environment during warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty tech support coverage, we offer experienced technicians, an extensive parts network, and flexible service level options designed to meet your specific business needs.

Managed services is becoming an area that network operators are rapidly exploring given the cost pressures to manage dynamic, multi-partner, multi-protocol networks. ‘Do more with less’ has long been the mantra of many corporate departments and with the recent economic crisis; in no place is this better evidenced than in the IT and other internal services departments. As a result, company management teams have turned to outsourcing to enable organizations to focus on their core business, switch expenditure from a variable to fixed cost base, and provide access to specific new technical skills.

Old-model ‘reactive’ service delivery models have become ineffective in delivering consistent up-time for clients. Organizations are looking for a more proactive way of managing their IT system availability, services and budget.

We provide managed services through a state-of the art network operating center based in our main offices in Sharjah.

Through our managed service offering, customers can

• Reduce operating expenses by up to 25% or more
• Accelerate time to revenue by 3+ months by driving new applications and services to end users faster
• Eliminate the investment to organically grow operations skills to manage new technologies
• Focus on their end users' overall service experience and other core competencies

Our managed services provide customers with

• Around-the-clock network surveillance
• Performance monitoring
• Trouble ticket management
• Event management
• Guaranteed service levels (service assurance)

Our Managed Services identify network problems before they can impact business functions or productivity and seek to resolve issues remotely or by dispatching technicians to customer sites. Our services are conducted via a secure environment which is staffed by certified systems administrators and network engineers using the latest in network monitoring tools.

Today, the majority of fundamental business processes rely on IT infrastructure and the impact on the business of failure or downtime of key applications is in no doubt for any IT Manager or Administrator. Yet many organizations have not yet taken steps to ensure that any potential problems are identified and resolved before they cause a costly disruption.

Remote monitoring provides proactive alerts before problems occur meaning that sudden failure of key business applications is far less likely. we have a team of Microsoft specialists available whose capabilities in design, implementation and support are unparalled in the UAE and will help implement a fully customized solution for your individual business application needs. We also offer a 24x7 service level agreement with the solution which is backed by our round-the-clock services.

Cloud Computing is a hot buzzword in the IT industry these days, but like many new technology concepts, it's surrounded by confusion and misconceptions that make it difficult to leverage for your business.

Cloud Computing, is a pool of shared hardware and software resources, provided for use in a dynamic and/or on-demand fashion, and in a manner in which the underlining hardware and software is transparent to the end-user. Given this broad and varied definition, it's easy to see how many service offerings exist today that could be classified as Cloud Computing. Examples range from traditional colocation providers offering fully hosted VMware server infrastructure to Linux grid server implementations offering dedicated LAMP stack resources to providers (like Amazon) offering Xen server infrastructure with on-demand *NIX and Windows based virtual instances.

Cloud Computing technology has many unique attributes that make it well suited to achieving certain IT initiatives more effectively than traditional managed infrastructure service offerings:

• Cost-effectiveness: Companies are often unable to accurately determine the size and scope of their infrastructure requirements, and they often have requirements that vary in ways that are not always predictable. Cloud Computing can be more cost-effective than traditional IT infrastructure offerings due to lower start-up costs and computing resources that are available 'on-demand'; if effect, you only pay for what you use.
• Flexibility: It's not uncommon for a company to have technology requirements that change constantly due to the dynamic nature of their business. Because these changes are not always foreseeable, they often require continual implementation, decommissioning, and re-deployment of IT infrastructure and systems. Cloud Computing can be more flexible, allowing companies to react to changing technology requirements in a way that allows significantly more efficiency in the use of product budget and technical personnel.
• Scalability: Many companies have core applications and services that are extremely demanding in terms of computing power. Cloud Computing offerings provide access to very high capacity computing infrastructure that may not be accessible for the business through more 'traditional' implementations due to limitations in budget, facilities, and in-house expertise. So what are some real world examples of where Cloud Computing currently delivers on the value promised by all the media hype? Some of the more common scenarios include:
• Replacement for traditional IT infrastructure hosting/outsourcing such as web hosting, managed data centers and colocation facilities: Cloud Computing solution offerings typically have a much lower entry cost than traditional implementations, and they often include the ability to scale up or down in a very granular way while paying only for resources being used. The cost savings associated with this approach can be significant.
• Disaster Recovery infrastructure: The implementation of Disaster Recovery (DR) environments on a Cloud Computing platform can provide tremendous cost savings because there is little-to-no cost for unused resources. Since most DR environments are rarely utilized, businesses can achieve a 'hot' disaster recovery infrastructure at minimal cost.
• Test and Development environments: Some organizations cannot afford to procure infrastructure for test and development environments that are desirable, and in some cases required for regulatory compliance, to maintain stability in production application testing and deployment. Cloud Computing provides low entry cost, faster setup times, and flexibility of resource allocation for test and development environments.
• Content Delivery: Cloud Computing platforms often provide enhancement of, or integration with, content delivery systems. This allows for more cost-efficiency and performance in the delivery of content such as media files, software, and other data sets.

We can help you understand Cloud Computing solutions and apply them effectively to deliver real-world solutions to your business. Our consulting services include:

Requirements analysis of your IT initiatives to determine where Cloud Computing can be appropriately leveraged.

Identification and Assessment of Cloud Computing service offerings to determine the solution that best aligns with your business requirements.

Design, Implementation, and Integration of technical solutions that utilize Cloud Computing technology effectively and future-proof your infrastructure and systems.

Management and Monitoring of solutions based on Cloud Computing technology.

From conduction installations for a head office of 20 users to integrating complex IT infrastructure projects, Our project management team handles every aspect of implementation to ensure that a project is delivered on time and within budget. Each of our customers are provided with a representative who acts as a single point of contact during a project implementation so that issues and solutions can be dealt with quickly and efficiently

What Are Leasing Services?

Leasing allows your organization to run improve efficiency and expand with the latest equipment and software. This is done at a manageable cost while remaining flexible as your technology needs grow over time. If costs saving technologies such as virtualization are combined with leasing, the ROI can be instantaneous.

Leasing = Flexibility + Savings

We offer leasing on total solutions, not just products that can include, hardware from different vendors, software and even warranties. Applications can be approved quickly and with minimal paper work.

Protection against Advancing Technology

Leasing enables you to stay on top of technological advances and stay ahead of your competitors. You may have the option to add on or upgrade during the lease term, and at the end of the lease, choose to return or purchase the equipment.

Predictable Monthly Payments

Leasing enables you to pay over time, rather than invest a lump sum up front. Lease payments can be tailored to budget levels or revenue streams.

Lower Up Front Costs

Leasing reduces up front costs, enabling you to obtain the assets you need now without impacting cash flow. It preserves working capital and existing credit lines, freeing up cash for other operational expenses.

Flexible Pay Structures

Leasing may provide flexibility that purchasing does not offer, including: 100% financing with no money down, payment structures that match cash flows or business cycles, and a variety of end of lease options.

Ability to Bundle Costs

Leasing offers you the ability to finance hardware, software and services in one transaction. The convenience of one stop shopping offers an immediate, affordable way for you to meet your business needs

Getting Started with Leasing Services

Our approach includes:

• An initial discovery session to understand your goals, requirements, and budget.
• An assessment review of your existing environment and definition of project requirements.
• Detailed vendor evaluations, recommendations, future design and proof of concept.
• Procurement, configuration, and deployment of the final solution.
• Ongoing product lifecycle support.